Privacy Policy
Version: 1.2
Last updated: 29/12/2025
This Privacy Policy explains how Technology Solutions Middle East F.Z.E ("ethioCall", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use our mobile application, website, or services.
We are committed to handling your data responsibly, transparently, and in compliance with applicable laws, including the UAE PDPL, GDPR, and platform requirements of Apple and Google.
If you have any questions, contact us at: support@tsolution.ai
1. About Us
Technology Solutions Middle East F.Z.E
Office C1 – 1F – SF4499
Ajman Free Zone
Ajman, United Arab Emirates
Email: support@tsolution.ai
2. Scope of This Policy
This Policy applies to all users who:
- download or use the ethioCall mobile application,
- visit our website,
- purchase prepaid plans or other services,
- interact with our customer support.
By using ethioCall, you acknowledge this Policy.
3. Data We Collect
We collect the minimum required data to operate our telecom services. Below - categories in the Apple/Google required format.
3.1. Contact Information
We collect:
- Phone number (required to create your account)
- Email (optional, for support or receipts)
- Language preference
Used for: account creation, login, customer support, notifications.
3.2. Contacts (Address Book) — only with your permission
We may access:
- Names
- Phone numbers
We do NOT:
- upload your contacts to our servers
- transfer them to third parties
- use them for matching or analytics
Contacts remain stored only locally on your device.
Used for: displaying your contacts inside the app.
3.3. Device Information
We collect:
- Device model
- OS version
- App version
- IP address
- Time zone
- Push notification token
Used for: security and fraud prevention, crash diagnostics and system stability, application performance optimization, delivery of essential service notifications (including call-related events)
3.4. Usage Data
We collect:
- In-app interactions
- Session metadata
- Feature usage
Used to: improve app functionality and support.
3.5. Call Metadata (Telecom Data)
To provide calling services, we store:
- Destination phone number
- Timestamp
- Call duration
We do NOT record or store call audio.
3.6. Purchase Data (Apple/Google Billing)
We collect:
- Purchase identifier
- Purchase token
- Transaction ID
- Timestamp of purchase
- Purchase history
Used for: payment verification, fraud prevention, refunds, accounting.
We do not process your full card details. Apple/Google handle all payment instruments.
3.7. Diagnostics (Crash Logs)
Collected via Firebase Crashlytics:
- crash reports
- device model
- OS version
- app version
Used for: debugging and stability.
4. How We Use Your Data
We process your data to:
- create and maintain your account
- provide telecom services (calls and plans)
- verify purchases
- prevent fraud and misuse
- deliver notifications
- provide technical support
- comply with legal obligations
- improve and optimize the app
5. App Permissions
Microphone
Used only to enable voice calls. Required for core functionality. No audio is stored or uploaded.
Contacts
Used to display contacts inside the app. Not uploaded to the server.
Notifications
Used to send important updates (balance, plan activation, call status).
Call & SMS History (Optional)
If granted, used only to auto-fill OTP codes when registering. Not stored or transferred.
6. Third-Party Services & SDKs
We use the following tools for app operation:
6.1 Firebase Crashlytics
Collects crash logs and diagnostics.
6.2 Firebase Cloud Messaging (FCM)
Used to deliver push notifications.
6.3 Google Play Billing / Apple StoreKit
Used to verify purchases and restore purchases.
We do not use advertising SDKs and do not engage in cross-app tracking.
7. In-App Purchases (IAP)
All payments inside the app are processed by:
- Apple App Store Billing
- Google Play Billing
We receive only:
- purchase ID
- token
- transaction metadata
Refunds and cancellations are regulated by Apple/Google.
8. How We Share Data
We do not sell personal data.
We may share limited data with:
- telecom partners required to route calls
- third-party providers (Firebase)
- legal authorities when required by law
- successors in case of acquisition or merger
All partners must follow strict privacy and security requirements.
9. Data Storage & Retention
Account data
Stored while your account is active.
Call metadata
Stored as required by telecom laws.
Local device database
Cleared immediately when you log out or delete your account.
Account deletion
You may request deletion of your account at any time. When you submit a deletion request:
- Local data stored on your device is removed immediately.
- Server-side account data is deleted within 1 hour after the request is processed.
- Certain information (such as call metadata, purchase history, and transaction records) may be retained for up to 3 years, or longer if required by applicable telecom, financial, or regulatory laws.
After the applicable retention periods expire, all remaining data is securely deleted or irreversibly anonymized.
10. International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection via contractual safeguards.
11. Your Rights
You may:
- access your data
- request correction
- request deletion
- restrict processing
- withdraw consent
- object to processing
- file a complaint with a data protection authority
Contact: support@tsolution.ai
12. Cookies (Website Only)
Our mobile app does not use cookies.
The website may use essential and analytics cookies. See our Cookie Policy for details.
13. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
14. Security Measures
We use:
- encryption in transit
- restricted access controls
- secure server infrastructure
- industry-standard telecom protections
- PCI-DSS compliant partners
However, no system can guarantee absolute security.
15. Changes to This Policy
We may update this Policy when required. Material changes will be communicated via email or app notice.
16. Contact Information
For any questions:
Technology Solutions Middle East F.Z.E
Office C1 – 1F – SF4499
Ajman Free Zone
Ajman, United Arab Emirates
Email: support@tsolution.ai
Website: www.etcall.et