Privacy Policy
Privacy Policy
This Privacy Policy explains how personal data is collected, used, stored, and protected when using the etCall mobile application (the “App”), website, or related services.
Personal data is handled responsibly, transparently, and in accordance with applicable data protection laws and platform requirements.
1. Scope of This Policy
This Policy applies to users who:
- download or use the etCall mobile application;
- visit the website;
- purchase prepaid plans or related services;
- contact customer support.
By using etCall, this Policy is acknowledged and accepted.
2. Data Collected
Only data necessary to provide telecom services and maintain system functionality is collected.
2.1 Contact Information
Collected data may include:
- Phone number (required for account creation)
- Email address (optional, for support or receipts)
- Language preference
Used for: account creation, login, notifications, and support.
2.2 Contacts (Address Book) — With Permission Only
If permission is granted, the App may access:
- Contact names
- Phone numbers
Contacts are:
- not uploaded to servers;
- not shared with third parties;
- not used for analytics or profiling.
Contacts remain stored locally on the user’s device.
Used for: displaying contacts inside the App.
2.3 Device Information
Collected data may include:
- Device model
- Operating system version
- App version
- IP address
- Time zone
- Push notification token
Used for: security, fraud prevention, diagnostics, system stability, performance optimization, and essential service notifications.
2.4 Usage Data
Collected data may include:
- In-app interactions
- Session metadata
- Feature usage
Used for: improving functionality and providing support.
2.5 Call Metadata (Telecommunications Data)
To provide calling services, the following may be stored:
- Destination phone number
- Call timestamp
- Call duration
Call audio is not recorded or stored.
2.6 Purchase Data (Apple / Google Billing)
Collected data may include:
- Purchase identifier
- Purchase token
- Transaction ID
- Timestamp
- Purchase history
Used for: purchase verification, fraud prevention, accounting, and refund validation.
Full card details are not processed. All payment instruments are handled by Apple or Google.
2.7 Diagnostics (Crash Logs)
Diagnostics may be collected via tools such as Firebase Crashlytics and may include:
- Crash reports
- Device model
- OS version
- App version
Used for debugging and improving system stability.
3. Purpose of Data Processing
Personal data is processed to:
- create and maintain accounts;
- provide telecom services;
- verify purchases;
- prevent fraud and misuse;
- deliver notifications;
- provide technical support;
- comply with legal obligations;
- improve and optimize the App.
4. App Permissions
Microphone
Used solely to enable voice calls. No audio is recorded or stored.
Contacts
Used only to display contacts within the App. Not uploaded to servers.
Notifications
Used to deliver service-related notifications such as balance updates, plan activation, or call status.
Call & SMS Access (Optional)
If granted, used only to auto-fill OTP codes during registration. Not stored or shared.
5. Third-Party Services & SDKs
Certain third-party tools are used for App operation, including:
- Firebase Crashlytics (diagnostics)
- Firebase Cloud Messaging (push notifications)
- Google Play Billing / Apple StoreKit (purchase verification and restoration)
Advertising SDKs are not used. Cross-app tracking is not performed.
6. In-App Purchases (IAP)
All in-app payments are processed exclusively through:
- Apple App Store Billing
- Google Play Billing
Only transaction metadata (such as purchase ID and token) is received.
Refunds and cancellations are governed by Apple or Google policies.
7. Data Sharing
Personal data is not sold.
Limited data may be shared with:
- telecommunications partners required for call routing;
- infrastructure or service providers;
- legal authorities when required by law;
- successors in the event of acquisition or merger.
All partners are required to follow strict data protection standards.
8. Data Storage and Retention
Account Data
Stored while the account remains active.
Call Metadata
Stored in accordance with applicable telecommunications regulations.
Local Device Data
Removed immediately upon logout or account deletion.
Account Deletion
Upon deletion request:
- Local device data is removed immediately.
- Server-side account data is deleted within approximately 1 hour.
- Certain data (including call metadata and transaction records) may be retained for up to 3 years or longer if required by law.
- After applicable retention periods expire, remaining data is securely deleted or irreversibly anonymized.
9. International Data Transfers
Data may be processed in countries outside the user’s country of residence. Appropriate safeguards are applied to ensure adequate data protection.
10. User Rights
Depending on applicable law, users may have the right to:
- access personal data;
- request correction;
- request deletion;
- restrict processing;
- withdraw consent;
- object to processing;
- file a complaint with a relevant data protection authority.
11. Cookies (Website Only)
The mobile App does not use cookies.
The website may use essential and analytics cookies. Details are provided in the Cookie Policy.
12. Children's Privacy
Services are not intended for children under 13 years of age. Personal data from children is not knowingly collected.
13. Security Measures
Security measures include:
- encryption in transit;
- restricted access controls;
- secure server infrastructure;
- industry-standard telecommunications protections;
- use of PCI-DSS compliant payment partners.
No system can guarantee absolute security.
14. Changes to This Policy
This Privacy Policy may be updated periodically. Continued use of the App after updates constitutes acceptance of the revised Policy.